Consumer Protection for Towing and Vehicle Storage

1. Tow operators and tow truck drivers must follow the requirements of the Towing and Storage Safety and Enforcement Act, 2021. The Act sets out responsibilities for the operation of a tow truck, conduct toward the public and at the scene of an accident, and the rates that can be charged for towing a motor vehicle. The Act also sets out rights you have when requesting or receiving towing services.

2. You have the right to, (a) decide who can tow your vehicle and where your vehicle will be towed to; (b) receive and review the Consent to Tow form and Maximum Rate Schedule before towing begins; do not sign a blank form; (c) receive an unaltered copy of the signed Consent to Tow form; (d) receive an itemized invoice before paying and get a receipt when you pay; (e) choose the payment method; and (f) contact the Ministry of Transportation if you have any concerns about the towing services you receive or the conduct of the tow truck driver or tow operator.

3. Tow truck drivers and tow operators must, (a) notify you if your vehicle is taken to a location that is different from the location you identified; (b) not charge more than the rates published on the Government of Ontario’s website on the Towing and Storage Safety and Enforcement Act, 2021; (c) accept multiple forms of payment; (d) not solicit you to consent to other services, including vehicle storage services; (e) not refer you to any medical or legal services and can only refer you to another towing, vehicle storage or vehicle repair business if you request it; and (f) disclose any interest they have or benefit they may receive from the referral at the time of making the referral.

4. Tow truck drivers and tow operators are identified by name and certificate number on the Consent to Tow form and on the tow truck. Make sure the tow operator’s name and certificate number on the tow truck matches the documentation.

5. Tow truck drivers and tow operators are subject to a Code of Conduct. See the Government of Ontario’s website on the Towing and Storage Safety and Enforcement Act, 2021.

Niagara's Roadside Recovery

Zachary Vanbeek

Certificate #183-705-937

For the purposes of section 17 of the Act, the following are prohibited practices:

1. Making a false, misleading or deceptive statement or representation in any information, documents or advertising.

2. Charging or attempting to charge for vehicle storage services for a motor vehicle for a time period after a person described in paragraph 1, 3 or 4 of subsection 32 (1) makes a good faith attempt to retrieve the vehicle from a vehicle storage yard.

3. Charging or attempting to charge the maximum rate for a service if the operator has arranged with a person described in subsection 32 (1) to charge a lower amount.

4. Soliciting a person to provide consent for services that have not been requested.

5. Soliciting a person to enter into an agreement for services that have not been requested.

6. Charging or attempting to charge fuel surcharges.

7. Using information about a person gained from the provision of towing services or vehicle storage services for any purpose other than a purpose authorized under the Act or the Repair and Storage Liens Act.

You must be informed of your rights before you sign this Consent to Tow form.” O. Reg. 167/23, s. 33 (1); O. Reg. 167/23, s. 41 (1). if you authorize Niagara's Roadside Recovery to provide the services Stated above for the listed vehicle please sign below;